Gerald Ejike
About Gerald Ejike
Gerald Ejike is a Technical Support Manager at RetailNext, where he has worked since 2022. He holds a Bachelor's degree in Information Technology and two MBAs, and has extensive experience in technical support roles across various companies.
Work at RetailNext
Gerald Ejike has been employed at RetailNext since 2016, where he has held multiple roles including Technical Support Engineer and IT System Engineer Lead. In 2022, he advanced to the position of Technical Support Manager. His responsibilities include overseeing technical support operations and ensuring customer satisfaction in the Cape Town Area, South Africa.
Education and Expertise
Gerald Ejike holds a Bachelor's degree in Information Technology from Cape Peninsula University of Technology, which he completed from 2007 to 2011. He also earned a CCNA Certification in Information Technology from the same institution between 2008 and 2009. Additionally, he has two Master of Business Administration (MBA) degrees, one from Schiller International University (2019-2020) and another from the University of Roehampton (2020-2021), focusing on Business Administration, Management, and Operations.
Background
Before joining RetailNext, Gerald Ejike worked at TFG (The Foschini Group) as a Technical Support Engineer in 2009 and again in 2010, accumulating a total of 11 months of experience in that role. He also served as a Technical Support Analyst at NSC Global from 2014 to 2015, gaining further expertise in technical support operations.
Career Progression
Gerald Ejike's career in technical support began at TFG, where he worked for a brief period before moving to NSC Global. His tenure at RetailNext has seen him progress from Technical Support Engineer to Technical Support Manager, reflecting his growth and development in the field of technical support and IT systems management.