Ridaa Bowers
About Ridaa Bowers
Ridaa Bowers is a Senior L1 Technical Support Engineer at RetailNext, where he has worked since 2022. He has a background in customer support and technical roles, with previous positions at Euphoria Telecom, Amazon, and DirectAxis.
Current Role at RetailNext
Ridaa Bowers currently holds the position of Senior L1 Technical Support Engineer at RetailNext. In this role, Ridaa serves as the technical point of contact for the support team, providing expertise and assistance to both team members and clients. Ridaa has been with RetailNext since 2022, contributing to the company's operations in Cape Town, Western Cape, South Africa.
Previous Experience at RetailNext
Before becoming a Senior L1 Technical Support Engineer, Ridaa worked as an L1 Technical Support Engineer at RetailNext from 2020 to 2022. During this time, Ridaa was involved in various support activities and acted as the second-in-command for the support team in the absence of the manager. This experience laid the foundation for Ridaa's current role.
Career Background
Ridaa Bowers has a diverse career background in technical support and customer service. Prior to working at RetailNext, Ridaa was employed at Euphoria Telecom as a Customer Support Agent from 2019 to 2020. Ridaa also worked at Amazon as a Selling Partner Associate from 2015 to 2019 and at DirectAxis as a Credit Associate from 2014 to 2015. This range of roles has equipped Ridaa with valuable skills in customer interaction and technical problem-solving.
Education in Information Technology
Ridaa studied Information Technology at the College of Cape Town from 2013 to 2014. This educational background provided Ridaa with foundational knowledge and skills relevant to the technical support field, contributing to professional development and career advancement.