Victoria Ortega
About Victoria Ortega
Victoria Ortega is a Customer Success Manager specializing in Enterprise and Strategic accounts, currently working at RetailNext since 2023. She has a background in customer success and retail management, with previous roles at Houzz, Base, Tigerlily Swimwear, and Bloomingdale's.
Current Role at RetailNext
Victoria Ortega serves as a Customer Success Manager for Enterprise & Strategic accounts at RetailNext since 2023. In this role, she focuses on building trust with customers and ensuring their needs are prioritized. Her strategic approach emphasizes leveraging technology to facilitate business growth and enhance customer satisfaction.
Previous Experience at Houzz
Prior to her current position, Victoria worked at Houzz as a Customer Success Manager for Small and Medium Businesses (SMB) from 2019 to 2021. During her tenure in Irvine, CA, she developed skills in customer relationship management and contributed to the success of various SMB clients.
Experience at Tigerlily Swimwear
Victoria held the position of Head of USA Retail at Tigerlily Swimwear from 2018 to 2019 for 10 months in Irvine, CA. In this role, she was responsible for overseeing retail operations and enhancing the brand's presence in the USA market.
Background in Retail Management
Victoria has a solid background in retail management, having served as a Sales Manager at Bloomingdale's from 2015 to 2018 in the Orange County, California Area. Her experience in this role contributed to her understanding of customer needs and retail dynamics.
Educational Background
Victoria studied at the Lyceum of the Philippines University, where she earned a Bachelor of Science in Registered Nursing from 2004 to 2008. Additionally, she completed her high school education at De La Salle Lipa from 2000 to 2004. Her educational background supports her focus on people-centric strategies in her professional roles.