Bianca Marian
About Bianca Marian
Bianca Marian is a Customer Support Specialist currently employed at Retinai in Bern, Switzerland, where she focuses on enhancing customer experience through self-help resources. She has a diverse background in customer support, event planning, and digital marketing, with experience in various roles across Romania and Switzerland.
Current Role at Retinai
Bianca Marian serves as a Customer Support Specialist at Retinai, a position she has held since 2022. In this role, she actively manages and updates the self-help knowledge base to enhance the customer experience. She develops training guides and video explanations aimed at improving the self-help resources available to end-users. Her contributions are focused on optimizing customer support processes.
Previous Work Experience
Bianca has a diverse work history in customer support and event planning. She began her career as a Junior Event Planner at ASER from 2016 to 2017. She then worked as a Librarian at Cărtureşti in 2017 for seven months. In 2018, she briefly served as a Customer Support Representative at Orange. Later, she held various roles, including a People Operations Assistant and Junior Digital Marketing position at Eyeware from 2020 to 2022, and a Social Media Specialist at SocialBee.io in 2020.
Education and Academic Background
Bianca is pursuing a Bachelor's degree in Psychology at Universitatea „Babeș-Bolyai” din Cluj-Napoca. She has been studying at this institution since 2022. Her academic focus complements her professional roles, particularly in customer support and human resources.
Skills and Tools Utilized
Bianca possesses strong skills in utilizing tools such as Google Analytics and Premiere Pro to optimize customer support processes. She is also proficient in Canva design, which she employs to create visually appealing content. Her expertise extends to developing recruitment marketing strategies and executing HR strategies.
Expertise in Customer Support
Bianca has developed a strong foundation in customer support through her various roles. She focuses on enhancing the self-help knowledge base, which is crucial for improving customer experience. Her experience in different sectors has equipped her with the skills necessary to address customer inquiries effectively.