Aileen Fenwick
About Aileen Fenwick
Aileen Fenwick serves as the Vice President of Customer Success and Operations at Rev, where she has worked since 2024. With a background in customer success and sales across various companies, she emphasizes data-driven strategies to enhance customer engagement and retention.
Work at Rev
Aileen Fenwick has been with Rev since 2021, progressing through various roles. She currently serves as the Vice President of Customer Success and Operations, a position she has held since 2024. Prior to this, she was the Senior Director of Customer Success and Operations for two years, starting in 2022. In her earlier role at Rev, she worked as the Director of Customer Success for one year. Her tenure at Rev has been marked by a focus on understanding customer needs and behaviors, driving customer success through strategic initiatives.
Education and Expertise
Aileen Fenwick earned her Bachelor's Degree in Special Education and Elementary Education from Bradley University. Her educational background provides a foundation for her understanding of diverse customer needs. She emphasizes data-driven results in her leadership approach, utilizing analytics and insights to inform customer success strategies. This expertise enables her to optimize customer engagement and retention effectively.
Background
Before joining Rev, Aileen Fenwick held several positions that contributed to her expertise in customer success and sales. She worked at PLAE as an Account Director from 2015 to 2017 and later as the Director of Sales from 2017 to 2020. Additionally, she served as a Sales Manager at Aetrex Worldwide from 2011 to 2015, covering multiple states including Texas, Oklahoma, Arkansas, Louisiana, Mississippi. Her varied experiences have shaped her approach to customer success.
Achievements
Throughout her career, Aileen Fenwick has demonstrated a strong emphasis on data-driven results and customer success. Her leadership roles at Rev and previous companies have involved developing strategies that focus on customer engagement and retention. By utilizing analytics, she has been able to inform her strategies effectively, contributing to the overall success of the organizations she has been part of.