Emily Stout
About Emily Stout
Emily Stout is a Customer Success Manager with extensive experience in various roles across education and technology sectors. She has a strong background in web accessibility and has led diversity, equity, inclusion, and belonging initiatives at CivicPlus.
Current Role at Rev
Emily Stout serves as a Customer Success Manager at Rev since 2024. In this role, she focuses on enhancing customer satisfaction and retention. Her responsibilities include managing client relationships and ensuring successful implementation of services. Emily's expertise in customer success strategies contributes to her effectiveness in this position.
Previous Experience at CivicPlus
Emily worked at CivicPlus as a Customer Success Manager from 2022 to 2024. During her tenure, she achieved a 98.5% customer satisfaction score and a 95% retention rate through two acquisitions. She also closed 91% of implementation projects on time, exceeding the team goal of 80%. Additionally, she chaired the CivicPlus DEIB Committee, focusing on diversity, equity, inclusion, and belonging initiatives.
Education and Expertise
Emily holds a Bachelor of Arts in Public Policy Analysis from Duke University, where she studied from 2012 to 2016. She also studied abroad at Université Paris Cité for three months in 2015. Her expertise includes proficiency in Salesforce, Gainsight, Jira/Confluence, Intercom, Microsoft Office, and Google Suite, as well as project management skills.
Teaching Experience
Emily has a background in education, having worked as a high school social studies teacher at Wake County Public School System from 2016 to 2022. She also served as a student teacher at Durham Public Schools for seven months in 2015. Additionally, she was a summer teaching fellow at Breakthrough New Orleans in 2015, where she gained valuable teaching experience.
Internship and Early Career
Emily began her professional career with an internship at the National Humanities Center from 2017 to 2018. She also worked as a Phonathon Student Development Representative at Duke University for four months in 2015. These early roles contributed to her development in customer engagement and educational support.