Megan Schaefer
About Megan Schaefer
Megan Schaefer serves as the Director of Customer Success - Strategy and Operations at Rev, where she has accumulated over eight years of experience in customer success roles. Her career includes various positions at Rev and Z57, Inc., along with a background in education and business studies.
Current Role in Customer Success
Megan Schaefer currently serves as the Director of Customer Success - Strategy and Operations at Rev. She has held this position since 2024 and is based in San Diego, California. In her role, she focuses on developing strategies to enhance customer satisfaction and streamline operations within the customer success team.
Experience at Rev
Megan Schaefer has extensive experience at Rev, having worked in various capacities since 2021. She began as a Customer Success Manager and progressed to Senior Customer Success Manager - Team Lead before assuming her current role. Her tenure at Rev spans multiple positions, demonstrating her growth and commitment to customer success in the SAAS industry.
Previous Work Experience
Before her time at Rev, Megan held several positions in customer service and education. She worked at Z57, Inc. in various roles, including Customer Service Representative, Customer Service Manager, and Account Manager. Additionally, she served as a Teachers Aide at Pattys Playhouse for seven years, gaining valuable experience in customer interaction and support.
Educational Background
Megan Schaefer studied Business Administration and Management at San Diego State University, where she earned her Bachelor's degree from 2015 to 2017. Prior to that, she completed an Associate of Science in Business Administration and Management at Sierra College from 2012 to 2015. Her educational background provides a solid foundation for her career in customer success.
Expertise in Customer Success
Megan has over eight years of experience in the field of Customer Success, with a focus on optimizing customer experiences. Her passion lies in leveraging her skills to ensure customer satisfaction and foster team growth, particularly within the context of SAAS products. This expertise is evident in her strategic approach to customer success initiatives.