Adam Peterson
About Adam Peterson
Adam Peterson is a Business Analyst specializing in Customer Success at Revel Systems, where he has worked since 2021. He holds a Bachelor's degree in Business Administration from LCC International University and has experience in quality assurance reporting and team training.
Work at Revel Systems
Adam Peterson has been employed at Revel Systems since 2021, serving as a Business Analyst in the Customer Success department. His role involves producing and analyzing reports on quality assurance metrics, which provide strategic insights for enhancements. Adam also manages adherence reports, shift scheduling, and holiday requests. He collaborates with various teams to recommend process improvements and conducts training sessions aimed at enhancing the performance of the Customer Success team. Additionally, he has been working as a Technical Support Specialist at Revel Systems since 2020.
Education and Expertise
Adam Peterson holds a Bachelor's degree in Business Administration from LCC International University in Lithuania. He also completed a Full Stack Web Development Certification from freeCodeCamp, where he studied Computer Software Engineering from 2016 to 2017. His educational background equips him with a blend of business acumen and technical skills, enabling him to effectively analyze data and support customer success initiatives.
Background
Before joining Revel Systems, Adam Peterson worked at Ocado in various roles. He served as a Customer Service Advisor from 2015 to 2020, where he gained experience in customer relations. In 2017, he briefly worked as an IT Operations Service Desk Analyst and as an Engineering Administrator at Ocado Technology and Ocado Engineering, respectively. These positions provided him with foundational knowledge in IT operations and customer service.
Technical Skills and Tools
Adam Peterson is proficient in several tools that are essential for his role as a Business Analyst. His expertise includes software such as Excel, Salesforce, Verint, Meraki, Canopy, Jira, and Confluence. These tools aid him in producing reports, managing projects, and facilitating communication across teams, contributing to his effectiveness in customer success and operational analysis.