Austin Roberts
About Austin Roberts
Austin Roberts is a Client Success Manager at Revel Systems, where he has worked since 2015. He has a background in Pre-Medicine and Nutrition Sciences, with experience in client management and product development.
Work at Revel Systems
Austin Roberts has served as a Client Success Manager at Revel Systems since 2015. In this role, he is responsible for managing client relationships and ensuring satisfaction with the iPad POS system. He utilizes Salesforce to oversee an assigned portfolio of clients, conducting regular reviews of services to identify opportunities for upgrades. His work involves configuring and maintaining client dashboards, which enhances user experience and operational efficiency.
Previous Experience at Apple
Before joining Revel Systems, Austin Roberts worked at Apple as an AppleCare Tier 2 Senior Advisor from 2011 to 2017. During his six-year tenure in Las Vegas, he provided technical support and customer service, addressing complex issues and ensuring customer satisfaction. This experience contributed to his skills in client management and problem-solving.
Education and Expertise
Austin Roberts studied at BYU-Idaho, focusing on Pre-Medicine/Pre-Medical Studies for one year from 2006 to 2007. He later attended UNLV, where he earned a Bachelor of Applied Science in Nutrition Sciences from 2007 to 2014. His educational background complements his expertise in client success and product management, particularly in configuring client dashboards for Revel Systems.
Client Relationship Management
In his current role, Austin Roberts plays a key part in championing product development ideas from clients. He collaborates cross-functionally within the organization to ensure that client feedback is integrated into product enhancements. His proactive approach to client relationship management focuses on ongoing satisfaction and identifying potential upgrades.