Carol Guido
About Carol Guido
Carol Guido is the Manager of Global Customer Success at Revel Systems, a position she has held since 2016. She previously worked at Tommy Hilfiger and PurchasingNet, Inc., accumulating over a decade of experience in customer support roles.
Current Role at Revel Systems
Carol Guido serves as the Manager of Global Customer Success at Revel Systems, a position she has held since 2016. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and service. Her work contributes to enhancing customer satisfaction and retention within the organization. Revel Systems is known for its innovative point-of-sale solutions, and Guido's leadership plays a significant role in driving customer engagement.
Previous Experience at Tommy Hilfiger
Before joining Revel Systems, Carol Guido worked at Tommy Hilfiger as a Helpdesk Supervisor from 1998 to 2006. During her eight years in this role, she managed technical support operations and provided assistance to users, ensuring efficient resolution of issues. Her experience at Tommy Hilfiger laid the foundation for her expertise in customer support and service management.
Experience at PurchasingNet, Inc.
Carol Guido was employed at PurchasingNet, Inc. as a Senior Support Specialist from 2006 to 2010. In this four-year position, she focused on delivering high-quality support to clients and enhancing their experience with the company's products. This role further developed her skills in customer service and technical support, which she later applied in her current position at Revel Systems.
Education at Montclair State University
Carol Guido studied at Montclair State University, where she gained foundational knowledge and skills that contributed to her professional development. The education she received has supported her career in customer success and technical support roles across various organizations.