Deric Carter
About Deric Carter
Deric Carter is a Product Owner at Revel Systems, where he has worked since 2022. He has a background in technical support and business analysis, with previous roles at Revel Systems and Milestone Technologies.
Current Role as Product Owner
Deric Carter serves as a Product Owner at Revel Systems, a position he has held since 2022. In this role, he is responsible for overseeing product development and ensuring alignment with customer needs and business objectives. His experience in technical support and business analysis informs his approach to product management, enabling him to effectively bridge the gap between technical teams and stakeholders.
Experience at Revel Systems
Deric Carter has a substantial history with Revel Systems, having worked in various roles since 2015. He began as a Senior Technical Support Analyst from 2015 to 2018, where he provided advanced technical assistance. He then transitioned to a Technical Support Team Lead role from 2018 to 2020, managing a remote team. After a two-year stint as a Business Analyst from 2020 to 2022, he advanced to his current position as Product Owner.
Previous Employment at Milestone Technologies, Inc.
Before joining Revel Systems, Deric Carter worked at Milestone Technologies, Inc. He started as a Contact Center Support Agent Tier 1 in 2013, quickly advancing to Tier 2 and then to Tier 3 Escalation Specialist by 2015. His roles involved handling customer inquiries and resolving complex issues, particularly in the Milestone @ Google environment.
Educational Background
Deric Carter earned a Bachelor of Arts (BA) in Communication and Media Studies from California State University-Chico. His studies, completed between 2004 and 2007, provided him with a foundation in effective communication, which is essential in his roles in technical support and product management.
Early Career Experience
Deric Carter began his career as an Audio/Visual Technician at Visual Aids Electronics from 2011 to 2012. This role involved technical setup and support for audio-visual equipment. His early experiences laid the groundwork for his later roles in technical support and product management.