Gabrielius šukys
About Gabrielius šukys
Gabrielius Šukys is a Sr. Technical Support Trainer at Revel Systems in Vilnius, Lithuania, where he has worked since 2021. He has extensive experience in training delivery and has previously held various roles within the company, contributing to the development of training programs and collaboration with key stakeholders.
Work at Revel Systems
Gabrielius Šukys has been serving as a Senior Technical Support Trainer at Revel Systems since 2021. In this role, he has been instrumental in strategic planning for training delivery, coordinating with Support Team Leads and key stakeholders. His previous positions at Revel Systems include Services Consultant for two months in 2021, Technical Support Trainer from 2018 to 2020, and Technical Support Specialist from 2017 to 2018. His extensive experience within the company highlights his commitment to enhancing technical support and training processes.
Education and Expertise
Gabrielius Šukys studied at Vilnius University, where he gained foundational knowledge relevant to his career. He furthered his education at Vilnius Vocational Training Centre of Technologies, focusing on Computer Software Engineering. He achieved certification as a Java Developer in 2021. His educational background supports his expertise in technical training and support.
Background
Before joining Revel Systems, Gabrielius Šukys worked at Pigu.lt as a Logistics Worker from 2014 to 2016. His diverse work experience has contributed to his understanding of operational processes and customer service. His career trajectory reflects a consistent focus on technical support and training roles.
Training Program Development
Gabrielius Šukys has developed training programs that incorporate Agile methodologies. This approach aims to enhance team collaboration and efficiency within the training environment. He has also focused on improving the work quality of Call Center agents through collaboration with management and Quality Assurance teams, ensuring that training aligns with organizational goals.
Collaboration with Product Teams
In his role at Revel Systems, Gabrielius Šukys has collaborated closely with the product team to ensure that training materials are aligned with the latest product developments. This collaboration is essential for maintaining the relevance and effectiveness of training programs in a rapidly evolving technical landscape.