Joshua Scott
About Joshua Scott
Joshua Scott is an Account Manager at Revel Systems, where he oversees client health and ensures successful delivery of solutions. With a background in customer success and service roles, he has developed strong relationships with clients and advocates for their needs within the company.
Work at Revel Systems
Joshua Scott has served as an Account Manager at Revel Systems since 2020. In this role, he oversees the lifecycle and all aspects of client health, which includes on-boarding, value realization, and renewal processes. He possesses a thorough knowledge of Revel's products and services, ensuring timely and successful delivery of solutions. Joshua acts as the lead point of contact for assigned clients, addressing their needs and providing resolutions and escalations promptly. He advocates for clients' needs internally and identifies opportunities to deliver additional value.
Previous Experience
Before joining Revel Systems, Joshua Scott held several positions in customer service and client management. He worked as a Customer Success Manager at Zeel.com from 2019 to 2020. Prior to that, he served as a Client Success Manager at Appetize from 2017 to 2019. His earlier roles include working as a Support Agent/Team Lead at Worldpay from 2014 to 2017, and as a Client Service Associate at SunTrust from 2012 to 2014. He began his career as a Customer Service Representative at Alorica from 2010 to 2012.
Client Relationships and Advocacy
At Revel Systems, Joshua Scott has developed trusted relationships with key clients, partners, and colleagues. He is committed to advocating for clients' needs within the organization, ensuring that their concerns and requirements are addressed. His proactive approach includes identifying opportunities to provide additional value to clients, demonstrating his dedication to their success.
Skills and Expertise
Joshua Scott possesses extensive expertise in client management and customer success. His role requires a deep understanding of client needs and the ability to deliver tailored solutions. He is skilled in overseeing client health and managing the entire client lifecycle, from on-boarding to renewal. His experience across various roles in customer service has equipped him with the skills necessary to resolve issues efficiently and maintain high levels of client satisfaction.