♠ Leslie Leaf ♠
About ♠ Leslie Leaf ♠
Leslie Leaf serves as the Chief Customer Officer at Revel Systems iPad POS, where she has worked since 2018. With a strong background in customer success, operations management, and IT business consulting, she holds an MBA in Project Management and multiple certifications in IT service management.
Work at Revel Systems
Leslie Leaf currently serves as the Chief Customer Officer at Revel Systems iPad POS, a position held since 2018. In this role, she focuses on enhancing customer satisfaction and reducing churn. Prior to her current title, she was the Vice President of Customer Support from 2016 to 2018. Her tenure at Revel Systems has been marked by a commitment to improving customer experience through strategic initiatives and operational excellence.
Education and Expertise
Leslie Leaf holds an MBA in Project Management from Aspen University, completed between 2010 and 2015. She also earned a Bachelor's degree in History and Political Science from St. Andrews Presbyterian College from 1991 to 1995. Her educational background supports her expertise in strategic planning, IT business consulting, and operations management, with a focus on enhancing customer satisfaction and reducing churn.
Background
Leslie Leaf has a diverse professional background, having worked in various roles across multiple organizations. She began her career at Phoenix Systems as Quality Assurance/Training Team Lead from 1996 to 1999. Following that, she held managerial positions at PwC and T-Mobile USA. Her experience also includes significant roles at Oracle and FrontRange Solutions, where she contributed to business operations and global support services.
Achievements
Leslie Leaf has achieved several certifications that underscore her expertise in IT service management and quality standards. She holds certifications in ITIL Foundations, ITIL Practitioner, ISO 9001, and TickITPlus. These qualifications reflect her commitment to process streamlining, cost reduction, and improving productivity within organizations. Additionally, she utilizes NPS surveys to measure and enhance customer experience.
Professional Experience
Leslie Leaf has accumulated extensive professional experience over the years. She worked at FrontRange Solutions as VP of Global Support Services from 2008 to 2014 and served as Director of Business Operations at Oracle from 2014 to 2016. Her roles have consistently involved strategic oversight and operational management, contributing to the success of the organizations she has been part of.