Neal Johnson
About Neal Johnson
Neal Johnson is a Tier 3 Technical Support and Integrations Specialist with over six years of experience in technical support, focusing on complex integration issues for point of sale systems in the restaurant and retail sectors.
Work at Revel Systems
Neal Johnson has been employed at Revel Systems since 2017, where he serves as a Tier 3 Technical Support and Integrations Specialist. In this role, he provides advanced technical support for iPad-based point of sale systems, specifically designed for the restaurant and retail industries. His responsibilities include addressing complex integration issues and ensuring that the systems operate seamlessly. Johnson's expertise in API integrations enhances the functionality and connectivity of the point of sale systems.
Education and Expertise
Neal Johnson studied at Richland College, where he earned an Associate of Arts degree from 2015 to 2020. He further pursued a degree in Computer Science, achieving an Associate of Applied Science in Network Administration and Support, with an expected graduation in December 2020. His educational background provides a strong foundation for his technical support career, particularly in the areas of network administration and system integration.
Background in Technical Support
With over six years of experience in the technical support field, Neal Johnson focuses on complex integration issues. His career includes various roles that have equipped him with the skills necessary to provide end-level technical support. His work experience spans several positions in the hospitality industry, where he developed a deep understanding of customer service and operational efficiency.
Previous Work Experience
Before joining Revel Systems, Neal Johnson held several positions in the hospitality sector. He worked as a Floor Manager at Mexican Inn Cafe from 2006 to 2008 and served as Beverage Director and Front of House Manager at Kenichi Dallas from 2010 to 2014. Additionally, he worked as a Server at Cane Rosso from 2015 to 2016. These roles contributed to his understanding of restaurant operations and customer service, which he applies in his current technical support position.