Austin Roberts
About Austin Roberts
Austin Roberts serves as a Client Success Manager at Revel Systems iPad POS, where he has worked since 2015. He holds a Bachelor of Applied Science in Nutrition Sciences from UNLV and has previous experience at Apple as a Senior Advisor.
Work at Revel
Austin Roberts has served as a Client Success Manager at Revel Systems since 2015. In this role, he is responsible for configuring and maintaining client dashboards for the iPad POS system. He plays a significant role in championing product development ideas from clients, ensuring these insights are communicated across various departments within the organization. His work focuses on enhancing client satisfaction and identifying opportunities for service upgrades. Roberts utilizes Salesforce to manage a portfolio of clients, conducting regular reviews of client services to maintain high levels of satisfaction.
Education and Expertise
Austin Roberts holds a Bachelor of Applied Science (B.A.Sc.) in Nutrition Sciences from the University of Nevada, Las Vegas (UNLV), where he studied from 2007 to 2014. He also attended Brigham Young University-Idaho for one year, focusing on Pre-Medicine/Pre-Medical Studies. His educational background supports his expertise in client management and service delivery, particularly in the technology sector.
Background
Prior to his current position at Revel Systems, Austin Roberts worked at Apple as an AppleCare Tier 2 Senior Advisor from 2011 to 2017. This role involved providing advanced support and solutions to customers, contributing to his skills in client relations and technical support. His experience at Apple laid a foundation for his current responsibilities in managing client success.
Client Management Skills
Austin Roberts has developed strong client management skills throughout his career. He proactively conducts regular reviews of client services, ensuring ongoing satisfaction and identifying potential upgrade opportunities. His ability to configure and maintain client dashboards is crucial for delivering tailored solutions that meet client needs. Roberts' expertise in utilizing Salesforce enhances his effectiveness in managing client relationships.