Benas Narmontas
About Benas Narmontas
Benas Narmontas is a Senior Technical Support Trainer at Revel Systems, where he has worked since 2018. He specializes in conducting on-the-job training for employees and preparing training materials for the company.
Work at Revel
Benas Narmontas has been employed at Revel Systems since 2015, progressing through various roles. He started as a Technical Support Specialist for three months before becoming a Technical Support Trainer from 2016 to 2018. In 2018, he advanced to the position of Senior Technical Support Trainer, where he has been for six years. In this role, he conducts on-the-job training for both current employees and new hires, ensuring they are equipped with the necessary skills and knowledge.
Education and Expertise
Benas Narmontas holds a Bachelor's degree in History from Vilnius University, where he studied from 2010 to 2014. His educational background provides him with a strong foundation in research and analytical skills. Additionally, he is an HDI Certified Instructor, which qualifies him to train others in customer support center procedures, enhancing his expertise in technical support training.
Background
Benas Narmontas began his career at Revel Systems in 2015 as a Technical Support Specialist. His experience in this role laid the groundwork for his subsequent positions in training. He transitioned to the role of Technical Support Trainer in 2016, where he focused on developing training programs for new and existing staff. His journey within the company reflects a commitment to professional growth and skill development.
Training Responsibilities
As a Senior Technical Support Trainer, Benas Narmontas is responsible for preparing training materials that are distributed company-wide. His role involves creating comprehensive training programs that facilitate the onboarding process for new employees and enhance the skills of current staff. This responsibility is crucial for maintaining high standards of technical support within the organization.