Carol Guido
About Carol Guido
Carol Guido serves as the Manager of Global Customer Success at Revel Systems, a position she has held since 2016 in the Tampa/St. Petersburg, Florida area. She has previous experience as a Helpdesk Supervisor at Tommy Hilfiger and as a Senior Support Specialist at PurchasingNet, Inc.
Work at Revel
Carol Guido has been serving as the Manager of Global Customer Success at Revel Systems since 2016. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive the support they need to effectively utilize Revel's solutions. Her tenure at Revel spans over eight years, during which she has contributed to the company's growth and customer engagement strategies in the Tampa/St. Petersburg, Florida area.
Previous Experience
Prior to her role at Revel, Carol Guido worked at Tommy Hilfiger as a Helpdesk Supervisor from 1998 to 2006. In this position, she managed support operations and was responsible for overseeing the helpdesk team. Following her time at Tommy Hilfiger, she served as a Senior Support Specialist at PurchasingNet, Inc. from 2006 to 2010, where she provided advanced support and solutions to clients.
Education and Expertise
Carol Guido studied at Montclair State University, where she gained foundational knowledge and skills that have supported her career in customer success and support management. Her educational background complements her extensive experience in customer service roles across various industries.
Professional Background
With a career spanning over two decades, Carol Guido has built a solid background in customer support and management. Her experience includes significant roles in both retail and technology sectors, where she has developed expertise in client relations, support operations, and team leadership.