Deric Carter
About Deric Carter
Deric Carter is a Product Owner at Revel Systems, where he has worked since 2022. He has a diverse background in technical support and business analysis, with previous roles at Revel Systems and Milestone Technologies.
Current Role at Revel Systems
Deric Carter currently serves as a Product Owner at Revel Systems, a position he has held since 2022. He works remotely and is responsible for overseeing product development and ensuring alignment with company goals. His role involves collaborating with cross-functional teams to enhance product features and improve user experience.
Previous Experience at Revel Systems
Deric Carter has extensive experience at Revel Systems, having worked in various roles. He was a Senior Technical Support Analyst from 2015 to 2018, where he provided technical assistance and resolved customer issues. He later served as a Business Analyst from 2020 to 2022, focusing on analyzing business needs and implementing solutions. Additionally, he was a Technical Support Team Lead from 2018 to 2020, managing a team to ensure effective support services.
Experience at Milestone Technologies, Inc.
Prior to his roles at Revel Systems, Deric Carter worked at Milestone Technologies, Inc. He began as a Contact Center Support Agent Tier 1 in 2013 and progressed to Tier 2 and then Tier 3 Escalation Specialist by 2015. His responsibilities included handling customer inquiries and managing escalated issues at Google, demonstrating his ability to navigate complex support scenarios.
Early Career at Visual Aids Electronics
Deric Carter's early career included a position as an Audio/Visual Technician at Visual Aids Electronics from 2011 to 2012. In this role, he was responsible for setting up and maintaining audio-visual equipment, contributing to various projects and events in the San Francisco Bay Area.
Education and Academic Background
Deric Carter earned a Bachelor of Arts (BA) in Communication and Media Studies from California State University-Chico, where he studied from 2004 to 2007. His education provided a foundation in effective communication and media practices, which he has applied throughout his professional career.