Duncan Staff
About Duncan Staff
Duncan Staff is the Senior Manager of Professional Services at Revel Systems, where he has worked since 2015. With over 20 years of experience in the hospitality and retail industries, he specializes in business consulting, software training, and hardware implementation.
Work at Revel
Duncan Staff has served as the Senior Manager of Professional Services at Revel Systems since 2015. In this role, he manages global onboarding and installation teams, ensuring that clients receive comprehensive support during the implementation of software and hardware solutions. His responsibilities include overseeing the training and consulting services that facilitate successful client experiences. Duncan's tenure at Revel has contributed to the company's commitment to delivering high-quality service in the hospitality and retail sectors.
Education and Expertise
Duncan Staff holds an ITIL Foundation certification, which provides him with a solid understanding of IT service management best practices. His educational background supports his extensive experience in the hospitality and retail industries, where he has developed specialized skills in business consulting, software training, and implementation. This expertise enables him to effectively guide clients through the complexities of adopting new technologies.
Background
With over 20 years of experience in the hospitality and retail industries, Duncan Staff has built a robust career focused on client success. Prior to joining Revel Systems, he worked at Retail Systems Pty Ltd as a Client Services Manager from 2008 to 2014. This role involved managing client relationships and ensuring that service delivery met organizational standards. His background in various roles has equipped him with a comprehensive understanding of client needs and operational challenges.
Achievements
Duncan Staff has played a significant role in setting clients up for success through his work in business consulting, software training, and hardware implementation. His leadership in managing onboarding and installation teams at Revel Systems has contributed to the smooth integration of services for clients. His focus on client satisfaction and operational efficiency has been a key factor in the successful deployment of solutions in the hospitality and retail sectors.