Kritsana Phannut
About Kritsana Phannut
Kritsana Phannut is an experienced Account Manager at Revel Systems, specializing in Point of Sale systems and customer support in Thailand. With a background in Electronic Engineering and Information Systems, he has held various technical and managerial roles across multiple companies and has extensive experience in project management and international collaboration.
Work at Revel
Kritsana Phannut has served as an Account Manager at Revel Systems since 2015. In this role, he operates from the Bangkok Metropolitan Area, Thailand, and focuses on providing support and training to customers and their franchisees. His responsibilities include ensuring critical service level agreements (SLAs) are met and managing the staging of hardware and software for Point of Sale systems. This includes working with various devices such as iPads, printers, barcode scanners, and payment terminals.
Education and Expertise
Kritsana Phannut holds a Master’s Degree in Information Systems from Kasetsart University, where he studied from 2005 to 2007. Prior to this, he earned a Diploma in Electronic Engineering from Mahanakorn University of Technology, completing his studies from 1996 to 1999. His educational background provides a strong foundation for his technical and managerial roles in the technology sector.
Background
Before joining Revel Systems, Kritsana Phannut accumulated extensive experience in the technology industry. He worked as a Software Engineer at Danish Interpretation Systems A/S from 2003 to 2005. He then transitioned to Atos Origin, where he served as a Technical Lead from 2005 to 2008. Following this, he held the position of Software Team Manager at Accellence from 2008 to 2011, where he managed software development projects.
Project Management Experience
Kritsana Phannut has significant experience in managing projects with global teams across multiple time zones. His work has involved collaboration with teams from countries including the USA, Australia, Russia, the UK, and Singapore. This experience has equipped him with the skills necessary to navigate the complexities of international project management.
Technical Support and Team Development
In his previous roles, Kritsana Phannut established a support team in Thailand that utilized cloud-based applications such as Zendesk, Nextiva, Bugzilla, and Google business services. This initiative aimed to enhance customer support and streamline operations. He also collaborates with the customs department in Thailand and transportation service providers to facilitate the import of goods from the company's headquarters.