♠ Leslie Leaf ♠
About ♠ Leslie Leaf ♠
Leslie Leaf serves as the Chief Customer Officer at Revel Systems iPad POS, where she has worked since 2018. With a strong background in operations management and customer success, she has held various leadership roles in the technology sector and possesses an MBA in Project Management.
Work at Revel
Leslie Leaf currently serves as the Chief Customer Officer at Revel Systems iPad POS, a position held since 2018. Prior to this role, she was the Senior Vice President of Customer Success at the same company from 2017 to 2018. Her tenure at Revel has involved a focus on enhancing customer experience and satisfaction through the use of NPS surveys. She previously held the position of Vice President of Customer Support from 2016 to 2018, contributing to the company's customer engagement strategies.
Education and Expertise
Leslie Leaf holds an MBA in Project Management from Aspen University, where she studied from 2010 to 2015. She also earned multiple Bachelor's degrees in History and Political Science from St. Andrews Presbyterian College, completing her studies there from 1991 to 1995. Her educational background supports her expertise in strategic planning, IT business consulting, and operations management, with a focus on improving customer satisfaction and reducing churn.
Background
Leslie Leaf has a diverse professional background spanning various roles in customer support and operations management. She began her career at Phoenix Systems as a Quality Assurance/Training Team Lead from 1996 to 1999. She then worked at PwC as a Manager from 1999 to 2003, followed by a position as IT Manager at T-Mobile USA from 2003 to 2008. Leslie continued her career at FrontRange Solutions as VP of Global Support Services from 2008 to 2014 and later served as Director of Business Operations at Oracle from 2014 to 2016.
Achievements
Leslie Leaf has developed a strong foundation in IT service management and quality standards, holding certifications in ITIL Foundations, ITIL Practitioner, ISO 9001, and TickITPlus. Her work has focused on process streamlining and cost reduction, which has led to improved productivity and efficiency within organizations. She has a proven track record in building successful organizations and managing top accounts programs.