Neal Johnson
About Neal Johnson
Neal Johnson is a Tier 3 Technical Support and Integrations Specialist at Revel Systems, where he provides technical support for iPad-based point of sale systems in the restaurant and retail sectors. He has over six years of experience in technical support, specializing in complex integration issues and API integrations.
Current Role at Revel Systems
Neal Johnson serves as a Tier 3 Technical Support and Integrations Specialist at Revel Systems, a position he has held since 2017. In this role, he provides advanced technical support for iPad-based point of sale systems specifically designed for the restaurant and retail industries. His responsibilities include addressing complex integration issues and ensuring seamless functionality of the systems. Johnson's expertise in API integrations plays a crucial role in maintaining the connectivity of these systems.
Previous Experience in Hospitality
Prior to his current role, Neal Johnson accumulated valuable experience in the hospitality sector. He worked as a Beverage Director and Front of House Manager at Kenichi Dallas from 2010 to 2014, where he managed operations in Victory Park, Dallas. Additionally, he served as a Floor Manager at Mexican Inn Cafe from 2006 to 2008 in Arlington, TX. His experience in these positions contributed to his understanding of customer service and operational management in a restaurant setting.
Educational Background
Neal Johnson pursued his education at Richland College, where he studied Computer Science. He achieved an Associate of Applied Science in Network Administration and Support, with an expected graduation in December 2020. His studies spanned from 2018 to 2020. Additionally, he obtained an Associate of Arts degree from Richland College, completing this program over five years from 2015 to 2020. This educational foundation supports his technical expertise in the field.
Experience in Technical Support
With over six years of experience in the technical support field, Neal Johnson has developed a strong focus on complex integration issues. His role at Revel Systems involves troubleshooting and resolving technical challenges, particularly related to point of sale systems. Johnson's specialization in API integrations enables him to ensure that various systems work together effectively, enhancing operational efficiency for clients.
Work History in the Restaurant Industry
Neal Johnson's work history includes various roles in the restaurant industry. He worked as a Server at Cane Rosso in Lakewood for one year from 2015 to 2016. His diverse experiences in different positions within the hospitality sector have equipped him with a comprehensive understanding of restaurant operations and customer service, which complements his technical support role.