David Fields
About David Fields
David Fields is a Customer Success Implementation Manager at Reveneer, where he has worked since 2022. He has a background in business development and sales, with experience at companies such as Commvault, Actifio, and Pypestream.
Work at Reveneer
David Fields currently serves as the Customer Success Implementation Manager at Reveneer, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of services. Prior to this, he worked as a Sales Development Advisor - Team Lead at Reveneer from 2020 to 2022, where he led a team in sales development initiatives. His tenure at Reveneer has allowed him to develop a strong understanding of customer needs and operational processes.
Previous Experience
Before his current role at Reveneer, David Fields worked at Commvault as a Business Development Specialist for five months in 2021. He also held a position at Actifio as a Business Development Representative for eight months in 2020. Additionally, he was a Team Lead in Sales Development at Pypestream from 2021 to 2022. His diverse experience across these roles has equipped him with a broad skill set in business development and sales strategies.
Process Improvement Initiatives
David Fields created a highly repeatable onboarding process that successfully reduced the service level agreement (SLA) from 45 days to 30 days. This process is adaptable to projects with varied requirements, showcasing his ability to streamline operations and improve efficiency within customer success initiatives.
Education and Expertise
David Fields possesses expertise in developing go-to-market strategies for new customers. His role also involves providing Level-1 IT support, demonstrating his technical knowledge and ability to assist customers with their initial inquiries. Additionally, he has experience in content creation and product ownership, further enhancing his capabilities in customer success and implementation.