G Hernandez
About G Hernandez
G Hernandez is a Team Lead in Enterprise Customer Success at Revenue.io, with a diverse background in customer success and education. They have held various roles at notable companies such as Amazon, Salesforce, and Twilio, and have experience in curriculum development and project reviews.
Work at Revenue.io
G Hernandez currently serves as Team Lead for Enterprise Customer Success at Revenue.io, a role they have held since 2023. In this position, they are responsible for overseeing customer success initiatives and ensuring that enterprise clients receive optimal support and service. Prior to this role, G Hernandez worked as an Enterprise Customer Success Manager at Revenue.io for four months in 2023.
Education and Expertise
G Hernandez earned a Master's degree in education with an emphasis in teaching from Mills College, studying from 2007 to 2009. They also hold a Bachelor's degree in Politics from the University of California, Santa Cruz, which they completed from 2001 to 2006. G Hernandez combines their educational background with extensive experience in customer success and teaching, applying educational principles to enhance customer enablement.
Background
G Hernandez has a diverse professional background, having worked in various roles across multiple organizations. They began their career in higher education and transitioned into customer success roles in the tech industry. G Hernandez has held positions at notable companies such as Salesforce, Amazon, and Twilio, gaining valuable experience in customer engagement and project management.
Achievements
In their current role, G Hernandez is responsible for curriculum development and project reviews, contributing to the training and support of Customer Success Managers. They developed a comprehensive six-week program that integrates live sessions with independent learning, aimed at enhancing the skills and effectiveness of Customer Success Managers.
Previous Work Experience
G Hernandez has held various positions prior to their current role, including Client Success Partner at Jhana, Account & Marketing Manager at Amazon, and Senior Success Guide at Salesforce. Their experience spans roles in customer success, account management, and educational program development, showcasing a strong foundation in both customer engagement and educational methodologies.