Greg Rockwell
About Greg Rockwell
Greg Rockwell is an Enterprise Customer Success Manager with a Bachelor of Science in Business Management from San Jose State University. He has extensive experience in customer success roles at various companies, including Google and Salesloft, and has consistently achieved high renewal rates and significant revenue growth.
Work at Revenue.io
Greg Rockwell currently serves as an Enterprise Customer Success Manager at Revenue.io. He has been in this role since 2023, operating from Portland, Oregon. In this position, he focuses on ensuring customer satisfaction and driving success for enterprise clients, leveraging his extensive background in customer success management.
Education and Expertise
Greg Rockwell studied at San Jose State University, where he earned a Bachelor of Science (BS) degree in Business Management from 2009 to 2013. His educational background provides a foundation for his expertise in customer success and management within the technology sector.
Background in Customer Success Management
Greg Rockwell has a diverse background in customer success management across several companies. He worked at Salesloft as a Customer Success Manager from 2021 to 2023, and at Hoopla Software in various roles, including Senior Customer Success Manager and Customer Success Manager, from 2016 to 2018 and 2018 respectively. His experience includes managing a significant number of accounts and driving customer retention.
Previous Experience at Google
Greg Rockwell held multiple positions at Google, including Program Manager for GSuite in North America and Canada from 2019 to 2020, and Program Manager for GSuite Worldwide from 2018 to 2019. During his tenure, he supported sales representatives and managed programs that generated substantial revenue, contributing to the company's growth.
Achievements in Customer Success
Throughout his career, Greg Rockwell has achieved notable results in customer success. He managed over 200 accounts in 2018 and 2019, exceeding renewal quotas and identifying significant upsell opportunities. In 2022, he achieved a 100% renewal rate with approximately 118% net revenue retention, contributing around $1 million in growth.