Indico Arnell
About Indico Arnell
Indico Arnell is a Support Escalation Engineer at Revenue.io, with extensive experience in technical support and customer care across various companies. He has held multiple roles in the SaaS industry, demonstrating a strong ability to facilitate communication between technical teams and customers.
Current Role at Revenue.io
Indico Arnell serves as a Support Escalation Engineer at Revenue.io, a position held since 2020. In this role, Arnell has been instrumental in facilitating communication between technical teams and customers to resolve complex issues. The focus is on providing effective support in the SaaS industry, ensuring that customer needs are met efficiently.
Previous Experience at Velocify
Arnell has extensive experience at Velocify, where roles included Tier 1 Client Services Representative from 2013 to 2015 and Tier 3 Telephony Analyst, Sr from 2016 to 2020. In total, Arnell spent approximately six years at Velocify, gaining expertise in technical support and customer service. This experience laid a foundation for a career focused on customer care and technical problem-solving.
Background in Technical Support
Prior to joining Revenue.io, Arnell worked as a Technical Support Engineer II at Ellie Mae from 2017 to 2020. This role involved providing advanced technical assistance, further enhancing Arnell's skills in addressing customer inquiries and technical challenges. The experience contributed to a comprehensive understanding of the technical support landscape.
Education and Qualifications
Indico Arnell studied at California State University, Northridge, earning a Bachelor of Science in Business Administration with a concentration in Marketing from 2006 to 2009. Earlier, Arnell attended Santa Monica College, where an Associate of Arts in Liberal Arts with a focus on Business Administration was achieved from 2003 to 2006. This educational background supports a strong foundation in business and marketing principles.
Experience in Customer Service
Arnell's career includes a significant tenure at Enterprise Rent-A-Car as a Senior Customer Assistant Representative from 2008 to 2011. This role involved direct customer interaction and service, contributing to Arnell's expertise in customer care. Additionally, Arnell worked as a Quality Assurance Specialist at Crystal Stairs, Inc. in 2013, further enhancing skills in quality control and customer satisfaction.