Jordan Thompson
About Jordan Thompson
Jordan Thompson is a Senior Support Analyst at Revenue.io, leveraging a diverse background in education, sales, and technical support to enhance client growth and retention. His experience includes roles at SolarCity and ADT, and he has played a key role in implementing solutions for major clients like HPE and AWS.
Current Role as Senior Support Analyst
Jordan Thompson currently serves as a Senior Support Analyst at Revenue.io, a position held since 2021. In this role, he applies his extensive background in technical support and customer success to enhance client service. His responsibilities include optimizing revenue operations for clients by recommending best practices based on data-driven insights. He has played a key role in implementing real-time guidance solutions for high-profile clients, demonstrating his ability to leverage his skills for client growth and retention.
Previous Experience at Revenue.io
Jordan Thompson has a significant history with Revenue.io, having worked there in various capacities. He initially joined as a Tech Support Analyst from 2017 to 2018, where he developed foundational skills in technical support. Following this, he advanced to the position of Technical Support Team Lead for 8 months in 2018. His cumulative experience at Revenue.io has contributed to his current role, allowing him to build on his expertise in client service and technical support.
Background in Education and Sales
Jordan Thompson's professional background includes roles in both education and sales, which he utilizes to enhance client growth and retention. Before joining Revenue.io, he worked at ADT as a Sales Representative from 2011 to 2014, where he gained valuable experience in sales strategies. He also held a position at SolarCity as a Field Energy Specialist and later as a Field Energy Consultant, where he focused on client engagement and service delivery.
Educational Qualifications
Jordan Thompson earned a Bachelor of Arts (B.A.) in Psychology from UCLA, completing his studies from 2002 to 2005. This educational background has equipped him with insights into human behavior, which he applies in his current role to better understand and address client needs. His academic experience complements his professional skills, allowing him to approach client interactions with a well-rounded perspective.