Ryan Glanz
About Ryan Glanz
Ryan Glanz is a Support Engineer at RevenueCat, where he has worked since 2022. He holds a B.S. in Psychology and Chemistry and a PhD in Psychology from the University of Iowa, and has experience as a Data Scientist and Research Scientist.
Work at RevenueCat
Ryan Glanz has been employed at RevenueCat as a Support Engineer since 2022. In this role, he focuses on addressing customer inquiries and providing technical support. His responsibilities include troubleshooting issues and ensuring customer satisfaction. His experience in user analytics and problem-solving contributes to the efficiency of the support team.
Education and Expertise
Ryan Glanz studied at the University of Iowa, where he earned a Bachelor of Science degree in Psychology and Chemistry from 2012 to 2016. He furthered his education at the same institution, achieving a Doctor of Philosophy (PhD) in Psychology from 2017 to 2022. His academic background provides a strong foundation in analytical thinking and research methodologies.
Background
Before joining RevenueCat, Ryan worked as a Data Scientist at Brain Balance from 2021 to 2022. In this position, he implemented user analytics on the frontend, which led to a notable reduction of 755 support tickets within the first three months. His previous experience also includes a five-year tenure as a Research Scientist at the University of Iowa, where he utilized SQL to query databases and identify data discrepancies.
Achievements
During his time at Brain Balance, Ryan solved product and data-related inquiries for over 3000 customers, demonstrating his strong problem-solving and customer service skills. His ability to analyze user data and implement effective solutions contributed to improved operational efficiency in customer support.