Brent Hankins
About Brent Hankins
Brent Hankins is a Senior Customer Success Manager at RevolutionParts, Inc., where he has worked since 2018. He has a background in customer success and management, having held various roles in companies such as Infusionsoft and LA Fitness.
Current Role at RevolutionParts
Brent Hankins serves as the Senior Customer Success Manager at RevolutionParts, Inc. since 2018. In this role, he develops trusted advisor relationships with customer stakeholders and executive sponsors. He communicates the progress of initiatives to both internal and external stakeholders, ensuring alignment and transparency. Brent specializes in leveraging tools to forecast and track account metrics and health, which aids in maintaining customer satisfaction and retention.
Previous Experience in Customer Success
Prior to his current position, Brent worked at Infusionsoft as a Customer Success Manager - Retention from 2014 to 2018. In this role, he focused on customer retention strategies and building strong relationships with clients. His experience in customer success management has equipped him with the skills to explore opportunities that add value to customer accounts through strategic recommendations.
Background in Retail Management
Brent Hankins has a background in retail management, having served as an Area Manager for Movie Gallery/Hollywood Video/Game Crazy from 2006 to 2010 in Chandler, AZ. This role involved overseeing multiple locations and managing operations, which provided him with valuable leadership and management experience. Following this, he worked as a Member Service Manager at LA Fitness from 2010 to 2014 in Tempe, AZ, where he further developed his customer service skills.
Writing Experience
In addition to his management roles, Brent has experience as a writer. He contributed to Legion of Leia for three months in 2016 and worked at We Got This Covered for four months in the same year. These writing positions allowed him to express his insights and engage with a broader audience, showcasing his versatility beyond customer success.
Education and Academic Background
Brent Hankins studied at Ball State University, where he achieved a degree in Communications. This educational background has contributed to his effective communication skills and ability to engage with stakeholders in his professional roles. He also completed his secondary education at Cloverdale High School.