Erica Meza
About Erica Meza
Erica Meza is a Customer Success Manager with extensive experience in client support and account management. She has worked in various roles across multiple organizations in the Phoenix, Arizona area, demonstrating a strong background in customer relations and team collaboration.
Current Role at RevolutionParts
Erica Meza serves as a Customer Success Manager at RevolutionParts, a position she has held since 2022. In this role, she collaborates with various teams, including Development, Sales, and Account Management, to address customer issues effectively. Her responsibilities include ensuring customer satisfaction and facilitating smooth communication between departments to resolve any challenges that arise.
Previous Experience at nFocus Solutions
Erica Meza worked at nFocus Solutions in two capacities. Initially, she served as a Client Support Specialist from 2017 to 2019, where she provided support to clients in the Phoenix, Arizona area. Following this role, she transitioned to the position of Account Project Manager from 2019 to 2021, further enhancing her skills in client relations and project management.
Background in Public Service
Erica Meza has a background in public service, having worked as a Public Ally/AmeriCorps Member at Public Allies from 2013 to 2014. This experience allowed her to engage with community initiatives in the Phoenix, Arizona area. Additionally, she held roles at the Women's Business Enterprise Council West as a Certification Specialist and Recertification Program Specialist, contributing to the support of women-owned businesses.
Educational Background
Erica Meza studied at Arizona State University, where she earned a Bachelor of Arts (B.A.) degree in History from 2011 to 2013. She also pursued studies in Political Science and Government during the same period, further broadening her academic foundation. This educational background supports her roles in customer success and project management.
Skills and Expertise
In her current position, Erica Meza serves as a Subject Matter Expert for Online Registration. She provides specialized knowledge and training to both new and existing employees, ensuring they are equipped to handle customer inquiries effectively. Her collaborative approach and expertise in customer success contribute to the overall efficiency of the teams she works with.