Ivy Ajei
About Ivy Ajei
Ivy Ajei serves as the Team Lead for Customer Experience at RevolutionParts, where she focuses on enhancing customer satisfaction and retention through data-driven insights. She is pursuing a Bachelor of Computer Science and has a background in e-commerce within the automotive sector.
Work at RevolutionParts
Ivy Ajei currently serves as the Team Lead for Customer Experience in the SMB division at RevolutionParts, a role she has held since 2024. In this position, she leads a team of Customer Success Managers, focusing on optimizing digital marketing campaigns and enhancing customer satisfaction and retention for clients. Prior to her current role, she worked as a Customer Success Manager at RevolutionParts from 2021 to 2023. Her experience at the company spans over three years, during which she has contributed to improving customer engagement and success.
Education and Expertise
Ivy Ajei is pursuing a Bachelor of Computer Science with a focus on programming, data structures, algorithms, and software engineering at Hampton University, where she has been studying since 2021. She is expected to complete her degree in 2024. Additionally, she holds a Master of Computer Applications (MCA) from Voorhees College, where she studied Computer and Information Sciences and Support Services. This educational background equips her with both technical and business skills essential for delivering innovative customer experience solutions.
Background
Ivy Ajei has a strong foundation in customer experience management and e-commerce, particularly within the automotive industry. Her passion for the transformative potential of e-commerce drives her efforts to enhance customer interactions and satisfaction. With a solid educational background in computer science and information systems, she combines technical knowledge with practical experience in customer success roles.
Achievements
During her tenure at RevolutionParts, Ivy Ajei has led initiatives to utilize Looker for data-driven insights and recommendations, enhancing the effectiveness of customer success strategies. Her leadership in optimizing digital marketing campaigns has contributed to improved customer retention rates. Ivy's commitment to integrating technical and business skills has positioned her as a key player in delivering innovative solutions within her team.