Kevin Rogers
About Kevin Rogers
Kevin Rogers is an Advanced Support Manager and Tier 1 Supervisor with extensive experience in customer operations and support. He has a background in developing sales programs and training initiatives, having worked at several companies including RevolutionParts and Servy.
Current Role at RevolutionParts
Kevin Rogers currently serves as the Advanced Support Manager - Tier 1 Supervisor at RevolutionParts. He has held this position since 2023, contributing to the company's customer support and operational strategies. His role involves overseeing a team that focuses on delivering high-quality support to clients, ensuring that customer needs are met effectively.
Previous Experience at RevolutionParts
Kevin Rogers has extensive experience at RevolutionParts, having worked in various roles. He served as a Technical Support Analyst from 2015 to 2019, where he developed technical solutions for customer inquiries. He then transitioned to the role of Associate Product Manager from 2019 to 2020, followed by a position as Customer Success Operations & Enablement Manager from 2020 to 2021. His diverse roles at RevolutionParts have equipped him with a comprehensive understanding of customer operations.
Field Operations Coordinator at Servy
In 2022, Kevin Rogers worked as a Field Operations Coordinator at Servy for three months. In this role, he was responsible for coordinating operational activities and ensuring efficient service delivery. His experience at Servy contributed to his skills in managing field operations and enhancing customer experiences.
Educational Background in Film and Game Design
Kevin Rogers studied Film Editing and Film/Video Production at Scottsdale Community College from 2011 to 2014. He also attended Mesa Community College for a year in 2010. Currently, he is pursuing a degree in Game Design at the University of Advancing Technology, expected to complete in 2025. His educational background reflects a strong interest in creative fields.
Expertise in Sales and Marketing
Kevin Rogers has developed expertise in creating sales programs, marketing campaigns, and product designs. He has experience in developing internal and external training programs, which enhances his ability to support customer success initiatives. His focus on human empathy and technical problem-solving distinguishes his approach to customer interactions.