Natalie Lance
About Natalie Lance
Natalie Lance is a Partner Success Manager with extensive experience in customer success and digital marketing. She has held various roles in companies such as Lowe's, Web.com, and Experience.com, and has a background in Legal Studies and English from Wingate University and the University of North Carolina at Charlotte.
Current Role at RevolutionParts
Natalie Lance serves as a Partner Success Manager at RevolutionParts, a position she has held since 2023. In this role, she manages communication and the effectiveness of platform services for the largest automotive retailer and luxury brands. She leads quarterly business reviews with strategic partners to ensure alignment and success. Her responsibilities include acting as a data strategist, providing insights into ecosystem trends and future growth opportunities, and collaborating on launch planning and timing with technical and business partners.
Previous Experience in Customer Success
Prior to her current role, Natalie Lance accumulated extensive experience in customer success across various organizations. She worked as an Enterprise Customer Success Director at Experience.com from 2022 to 2023. Before that, she served as a Customer Success Director at Web.com for Enterprise from 2015 to 2020. Additionally, she was a Customer Success Analyst/Customer Relationship Manager at Basware from 2020 to 2021. In these roles, she was responsible for defining and managing success metrics in collaboration with technical and business partners.
Background in Digital Marketing and Product Development
Natalie Lance has a background in digital marketing and product development. She worked at Lowe's Companies, Inc. as a Digital Product Content Development contractor for six months in 2014. Following this, she served as Digital Marketing and Sales Support at AdvantaClean from 2013 to 2014. These positions provided her with foundational skills in digital strategy and content development, contributing to her expertise in managing customer relationships and success.
Educational Qualifications
Natalie Lance pursued her education at multiple institutions. She studied Legal Studies at Wingate University from 2005 to 2007. She later attended the University of North Carolina at Charlotte, where she earned a Bachelor of Arts degree in English and Political Science from 2007 to 2010. Additionally, she completed her secondary education at Hopewell High School. This educational background supports her professional roles in customer success and digital marketing.