Sarena Williams
About Sarena Williams
Sarena Williams is a Customer Success Manager at RevolutionParts, where she develops new customer experiences and collaborates with various teams to enhance product offerings. She has held multiple roles in customer success and account management across several companies, accumulating extensive experience in customer relations and business development.
Current Role at RevolutionParts
Sarena Williams serves as a Customer Success Manager at RevolutionParts, a position she has held since 2021. In this role, she develops and experiments with new customer experiences and processes. Sarena collaborates closely with Product, Engineering, and Product-Marketing teams to enhance the product and launch new features. She conducts business reviews and usage audits with Parts Managers and Fixed Ops Directors to ensure customer satisfaction and success.
Previous Experience in Customer Success
Before joining RevolutionParts, Sarena Williams gained valuable experience in customer success roles. She worked as a Client Success Manager at Healthicity from 2016 to 2017, where she focused on managing client relationships. Additionally, she held the position of Account Executive at SportsSignup from 2012 to 2014, and as a Business Development Associate at DaVita from 2014 to 2016. These roles contributed to her expertise in customer management and relationship building.
Career Background
Sarena Williams has a diverse career background spanning various industries. She worked as an Enrollment Specialist at HotChalk, Inc. from 2010 to 2011 and as a Sales Consultant at SkillSoft for a brief period in 2011. Additionally, she served as an Account Manager at Phoenix Staff, Inc. in 2017. Her experience also includes working at Total Wine & More as FETM/WA from 2009 to 2011. This varied experience has equipped her with a broad skill set applicable to her current role.
Educational Background
Sarena Williams completed her education at Valley Christian High School, where she studied General Studies and earned her diploma from 1992 to 1995. This foundational education has contributed to her professional development and career trajectory.
Collaborative Efforts
In her current role, Sarena Williams emphasizes collaboration with various teams, including support, marketing, and implementation. She devises account plans and dealer strategies to enhance customer relationships. Additionally, she celebrates customer champions and references to strengthen these relationships, demonstrating her commitment to customer success.