Heather Schwartz
About Heather Schwartz
Heather Schwartz is a Customer Success Services Deployment and Onboarding Team Supervisor at The Reynolds and Reynolds Company, where she has worked since 2022. With a background in Fixed Operations and extensive experience in software implementation, she has held various roles in the company since 2013 and has also worked at Northwestern Mutual and Pampered Chef.
Current Role in Customer Success Services
Heather Schwartz currently serves as the Customer Success Services Deployment / Onboarding Team Supervisor at The Reynolds and Reynolds Company. In this role, she oversees a team that can range from 7 to 30 associates, demonstrating her flexibility and adaptability in leadership. Since 2022, she has been responsible for ensuring effective onboarding processes and customer success strategies within the organization, contributing to the overall efficiency of deployment services.
Previous Experience at Reynolds and Reynolds
Heather Schwartz has held multiple positions at The Reynolds and Reynolds Company, starting as a Software Implementation Specialist from 2013 to 2016. She then advanced to Fixed Operations Software Implementation Senior Specialist from 2018 to 2022. In 2022, she took on the role of Customer Success Services Senior Partner, Deployment Team Implementation Senior Specialist for nine months before becoming the current supervisor. Her extensive experience in various capacities within the company highlights her expertise in software implementation and customer success.
Background in Financial Services
Before her tenure at The Reynolds and Reynolds Company, Heather Schwartz worked as a Financial Representative at Northwestern Mutual for five months in 2012. This experience provided her with insights into financial services, complementing her skills in customer relations and service deployment.
Educational Qualifications
Heather Schwartz earned a Bachelor of Science (BS) degree in Consumer and Family Financial Services from The Ohio State University, where she studied from 2009 to 2013. Her educational background equips her with a solid foundation in financial services, which supports her professional roles in customer success and deployment.
Early Career and Skills Development
Heather Schwartz began her career at The Ohio State University, where she held several positions, including Office Assistant, Student Athlete Tutor, and Orientation Housing Assistant. These roles, combined with her strong information technology skills, have contributed to her ability to manage teams effectively and implement customer success strategies in her current position.