Jack O'neill
About Jack O'neill
Jack O'Neill is a Product Manager at The Reynolds and Reynolds Company, where he has worked since 2016 in various roles focused on customer success. He holds a Bachelor's Degree in Spanish Language and Literature from The University of Georgia and has experience in education and customer service.
Work at Reynolds and Reynolds
Jack O'Neill has been with The Reynolds and Reynolds Company since 2016, initially working in Enterprise Accounts Services. He transitioned to the role of Product Manager in 2023. In addition to this, he has served as Senior Partner in Enterprise Accounts, Customer Success Services since 2022. His work primarily focuses on customer success, ensuring that clients receive effective support and solutions tailored to their needs.
Education and Expertise
Jack O'Neill holds a Bachelor's Degree in Spanish Language and Literature from The University of Georgia, where he studied from 2002 to 2007. He also studied at Universidad de Valencia for one year in 2005-2006. Additionally, he obtained a Georgia Teaching Certification from North Georgia College & State University in 2012. His educational background supports his expertise in customer service and SaaS implementation.
Background
Before joining The Reynolds and Reynolds Company, Jack O'Neill worked at Cliff Valley School in Atlanta, Georgia, where he served as a Spanish Teacher from 2011 to 2014 and as a Teaching Assistant from 2014 to 2015. He also briefly worked as a Customer Service Representative at Universal Forest Products in San Juan, Puerto Rico, in 2008. His diverse experiences contribute to his strong focus on customer service.
Achievements
Jack O'Neill has a proven track record in customer success and SaaS implementation. His roles at The Reynolds and Reynolds Company highlight his commitment to streamlining processes for clients and delivering excellent customer service. His experience in education and customer service roles has equipped him with the skills necessary to excel in his current position.