Jocelyn Tse
About Jocelyn Tse
Jocelyn Tse is a Technical Writing Specialist with extensive experience in creating documentation and training new associates. She has worked at Reynolds and Reynolds since 2015 and previously served as a Consultant at SEPHORA.
Work at Reynolds and Reynolds
Jocelyn Tse has been employed at Reynolds and Reynolds as a Technical Writing Specialist since 2015. In this role, she is responsible for editing documentation for software help files and manuals. She trains new associates to understand products and create useful documentation for customers. Her work contributes to the clarity and usability of technical materials, ensuring that users can effectively navigate software features.
Previous Experience at SEPHORA
Before joining Reynolds and Reynolds, Jocelyn Tse worked as a Consultant at SEPHORA from 2014 to 2015 in Houston, Texas. During her time there, she gained experience in customer service and product knowledge, which likely contributed to her skills in technical writing and documentation.
Education and Expertise
Jocelyn Tse earned a Bachelor's of Business Administration from Baylor University, where she studied Risk Management & Insurance and Real Estate. Additionally, she completed a Full-Stack Web Development program at The University of Texas at Austin – Center for Professional Education in 2018. This combination of education equips her with a strong foundation in both business and technical skills.
Technical Writing Contributions
In her role as a Technical Writing Specialist, Jocelyn Tse has authored technical articles that focus on the benefits of software enhancements and new products. Her contributions help inform users about new features and improvements, enhancing their understanding and experience with the software.