Johnathan Mercier
About Johnathan Mercier
Johnathan Mercier is a Web Project Manager at The Reynolds and Reynolds Company, where he has worked since 2018. He has previous experience in customer service and client services roles at FedEx Office and Pace Analytical.
Current Role at Reynolds and Reynolds
Johnathan Mercier serves as a Web Project Manager at The Reynolds and Reynolds Company, a position he has held since 2018. He operates in the Dayton, Ohio area and is responsible for managing projects related to websites, web tools, and applications. His role involves collaboration with both internal and external stakeholders to ensure successful project delivery. Additionally, he provides support and guidance to developers within the Marketing Web Development team, focusing on their career growth and professional development.
Previous Experience at FedEx Office
Before joining Reynolds and Reynolds, Johnathan Mercier worked at FedEx Office as a Customer Consultant in 2016. His tenure lasted for four months, during which he engaged with customers to provide assistance and support related to their needs. This experience contributed to his skills in customer service and client interaction.
Experience at Pace Analytical
Johnathan Mercier was employed at Pace Analytical from 2016 to 2018 as a Client Services Technician. His role spanned two years in Englewood, Ohio, where he focused on client services. This position allowed him to develop expertise in client relations and technical support, enhancing his ability to manage projects effectively in his subsequent roles.
Education and Expertise
Johnathan Mercier studied at ITT Technical Institute-Dayton, where he earned an Associate's degree in Information Technology Multimedia. His education, completed between 2005 and 2007, provided him with foundational knowledge and skills in technology and multimedia, which he applies in his current role as a Web Project Manager.
Agile Project Management Skills
In his current position, Johnathan Mercier operates within an agile environment, which requires balancing project management responsibilities with hands-on coding tasks. This dual focus allows him to effectively oversee projects while also contributing to the technical aspects of web development, ensuring that project goals are met efficiently.