Jonathan Thompson
About Jonathan Thompson
Jonathan Thompson is a Technical Support Specialist at The Reynolds and Reynolds Company in Dayton, Ohio, where he has worked since 2021. He has extensive experience in management and operations, having held various roles in the telecommunications industry over the past two decades.
Work at Reynolds and Reynolds
Jonathan Thompson has been employed at The Reynolds and Reynolds Company as a Technical Support Specialist since 2021. In this role, he is responsible for organizing and prioritizing troubleshooting efforts across up to 20 locations. His work involves determining the most effective approach to resolve technical issues, whether through on-site support or equipment replacement. His position contributes to the efficient operation of technical support services within the company.
Previous Experience in Technical Support
Before joining The Reynolds and Reynolds Company, Jonathan Thompson worked as a Field Operations Specialist at Preferred Wireless from 2018 to 2021. His responsibilities included managing operational tasks and ensuring effective communication between field teams and management. Prior to that, he served as an Assistant Store Manager at Sprint from 2012 to 2018, where he gained experience in customer service and team management.
Background in Retail Management
Jonathan Thompson has a significant background in retail management, having worked as a Store Manager at The Cellular Connection from 2005 to 2012. In this role, he was responsible for overseeing store operations, managing staff, and ensuring compliance with operational procedures. His experience in retail management laid the foundation for his later roles in technical support and operations.
Training and Compliance Expertise
Throughout his career, Jonathan Thompson has facilitated training for store managers and staff on compliance and operational procedures. He has proactively collaborated with district managers and store managers to maintain inventory control, cash control, and audit compliance across multiple locations. This experience highlights his ability to ensure operational efficiency and adherence to company standards.