Nicholas Lau
About Nicholas Lau
Nicholas Lau is a Client Training and Installation Supervisor at The Reynolds and Reynolds Company, where he has worked since 2019. He has a background in education and training, having previously held roles as a Client Trainer and Support Specialist, as well as an International English and Business Teacher.
Current Role as Client Training and Installation Supervisor
Nicholas Lau currently holds the position of Client Training and Installation Supervisor at The Reynolds and Reynolds Company. He has been in this role since 2019, working in College Station, Texas. In this capacity, he manages a team that processes up to 7,000 customer tickets annually. His responsibilities include improving procedures and handling escalated issues to enhance team efficiency. He collaborates with various departments, including sales, development, and contracts, to meet customer needs and advance product offerings.
Previous Experience at Reynolds and Reynolds
Prior to his current role, Nicholas Lau worked at The Reynolds and Reynolds Company as a Client Trainer and Support Specialist from 2016 to 2019. During his three years in this position, he focused on training clients and providing support, contributing to the overall customer experience. His experience in this role laid the foundation for his current supervisory position.
Teaching Experience at EF Education First
Nicholas Lau served as an International English & Business Teacher at EF Education First from 2013 to 2015 in Shanghai, China. In this role, he taught English and business concepts to international students, enhancing their language skills and understanding of business practices. This experience contributed to his expertise in communication and education.
Educational Background in Business Administration and Marketing
Nicholas Lau studied at the University of California, Riverside, where he earned a Bachelor of Science in Business Administration with a focus on Marketing from 2006 to 2012. He continued his education at UC Riverside, obtaining a Master's degree in Business Administration/Marketing from 2010 to 2012. His academic background provides a strong foundation for his professional roles in training and management.
Additional Work Experience and Skills
In addition to his roles at The Reynolds and Reynolds Company and EF Education First, Nicholas Lau has held various positions that contributed to his skill set. He worked as a Teacher Assistant at the University of California, Riverside for three months in 2012 and conducted progress report analysis for the City of Santa Barbara in 2013. He has experience conducting interviews to assess candidates' knowledge and skills, supporting employee growth by aligning their needs with company goals.