Rory Erwin
About Rory Erwin
Rory Erwin is a Client Success Manager at The Reynolds and Reynolds Company in Dayton, Ohio, where he has worked since 2023. He holds a Bachelor of Arts in Exercise Science from John Carroll University and has experience in client relations and support.
Work at Reynolds and Reynolds
Rory Erwin has been serving as a Client Success Manager at The Reynolds and Reynolds Company since 2023. Based in Dayton, Ohio, he operates in a remote capacity. In this role, he has developed and executed individualized success strategies for over 100 clients, focusing on ensuring client satisfaction and retention. Rory serves as the primary point of contact for client inquiries and support needs, achieving a one-hour turnaround time for issue resolution. He collaborates cross-functionally with sales and product development teams to advocate for client needs and align company solutions with client goals.
Previous Experience
Before joining The Reynolds and Reynolds Company, Rory Erwin gained valuable experience in various roles. He worked as an Administrative Intern at University Hospitals in 2022 for three months, where he contributed to administrative tasks. Additionally, he served as a Senior Resident Assistant at John Carroll University from 2022 to 2023 for nine months, overseeing resident needs and facilitating community engagement. Rory also held the position of Resident Assistant at John Carroll University from 2020 to 2023 for three years and worked as a Peer Learning Facilitator from 2022 to 2023 for one year.
Education and Expertise
Rory Erwin studied at John Carroll University, where he earned a Bachelor of Arts in Kinesiology and Exercise Science from 2019 to 2023. His academic background provided him with a strong foundation in exercise science principles. Additionally, he attended West Geauga High School from 2015 to 2019, where he completed his secondary education. Rory's educational experiences have contributed to his expertise in client management and support.