Shelby Thomas
About Shelby Thomas
Shelby Thomas is a Technical Support Supervisor at The Reynolds and Reynolds Company in Dayton, Ohio, where she has worked since 2013. She has a diverse work history that includes roles in customer service, loss prevention, and resource planning.
Current Role at Reynolds and Reynolds
Shelby Thomas serves as a Technical Support Supervisor at The Reynolds and Reynolds Company, a position held since 2013. Based in Dayton, Ohio, Thomas oversees technical support operations, providing assistance and guidance to clients and team members. The role involves troubleshooting technical issues, ensuring customer satisfaction, and managing support workflows.
Previous Experience at Teleperformance
Prior to joining Reynolds and Reynolds, Shelby Thomas worked at Teleperformance as a Customer Service Representative for seven months in 2013. This role was based in Paris, Île-de-france, France, where Thomas engaged with customers to address inquiries and resolve issues, enhancing customer service skills.
Background in Loss Prevention and Call Center Operations
Shelby Thomas has a diverse background that includes a role as a Loss Prevention Associate at The Bon Ton Stores Inc. from 2008 to 2012 in Milwaukee, Wisconsin. Additionally, Thomas worked briefly as a Call Center Operator at Infocision Management Corporation in 2008, gaining experience in customer interaction and support.
Education and Degree in Organizational Leadership
Shelby Thomas studied at Wright State University, where a Bachelor of Science degree in Organizational Leadership was achieved. The educational journey spanned from 2008 to 2012, equipping Thomas with skills relevant to leadership and organizational management.
Early Career in Corrections and Resource Planning
Earlier in their career, Shelby Thomas worked as a Correctional Officer at Corrections Corporation of America for three months in 2008 in Nashville, Tennessee. Additionally, Thomas served as a Resource Planner at Jewelry Television from 2004 to 2007 in Knoxville, Tennessee, contributing to operational planning and resource management.