Steven Bower
About Steven Bower
Steven Bower is a Customer Service Representative with extensive experience in customer service, particularly in the software industry. He has worked at The Reynolds and Reynolds Company since 2016 and previously held positions at Lowe's Companies, Inc. and the Montgomery County Sheriff's Office.
Current Role at Reynolds and Reynolds
Steven Bower has been employed as a Customer Service Representative at The Reynolds and Reynolds Company since 2016. In this role, he serves as the first point of contact for customers requiring assistance with software application troubleshooting. His responsibilities include addressing customer inquiries and providing solutions to enhance user experience. His tenure at Reynolds and Reynolds has contributed to his extensive knowledge in customer service within the software industry.
Previous Experience in Customer Service
Before joining Reynolds and Reynolds, Steven Bower worked at Lowe's Companies, Inc. as a Customer Service Associate from 2014 to 2016. During his two years at Lowe's, he developed skills in customer interaction and problem resolution. His early experience in customer service laid a foundation for his later work in the software industry, where he has accumulated over eight years of experience.
Internship at Montgomery County Sheriff's Office
In 2011, Steven Bower completed a three-month internship at the Montgomery County Sheriff's Office in the Dayton, Ohio area. This experience provided him with insights into law enforcement operations and customer service within a public sector context. The internship contributed to his understanding of community service and public safety.
Education and Certifications
Steven Bower studied at Sinclair Community College from 2012 to 2013, focusing on Police Officer training and achieving the OPOTA Basic Peace Officer Certification. Additionally, he earned a Bachelor's Degree in Social Psychology from Miami University, where he studied from 2008 to 2012. His educational background supports his customer service roles and enhances his understanding of human behavior.