Melch Felarca
About Melch Felarca
Melch Felarca serves as the General Manager of Operations at RFOX, a position he has held since 2021. He has extensive experience in quality management and learning consultancy, having worked at Sitel Group and Virgin Australia in various roles over a span of more than a decade.
Current Role at RFOX
Melch Felarca serves as the General Manager Operations at RFOX, a position he has held since 2021. In this role, he oversees various operational functions, ensuring efficiency and effectiveness within the organization. His leadership contributes to the strategic direction and operational success of RFOX.
Previous Experience at Sitel Group
Before joining RFOX, Melch Felarca worked at Sitel Group as a Regional Quality Manager from 2010 to 2012. During his tenure in Nashville, Tennessee, he focused on enhancing quality standards and operational performance across the region. This experience laid the foundation for his future roles in operational management.
Experience at Virgin Australia
Melch Felarca was employed at Virgin Australia as a Learning and Capability Consultant from 2019 to 2021. Based in Quezon City, he was responsible for developing training programs and enhancing employee capabilities. His work aimed to improve overall organizational performance through effective learning strategies.
Role at Sitel as Site Learning Manager
From 2013 to 2019, Melch Felarca held the position of Site Learning Manager at Sitel in Manila, Philippines. In this capacity, he managed training initiatives and learning programs for staff, contributing to workforce development and operational excellence within the site.
Professional Background
Melch Felarca has a diverse professional background with extensive experience in operations and training management. His career spans various roles in different organizations, focusing on quality management, employee training, and operational leadership. This breadth of experience informs his current role at RFOX.