Adam Wilson
About Adam Wilson
Adam Wilson serves as the Director of Customer Service at Rheaply, bringing extensive experience from his previous roles at Grubhub, where he held various positions in customer success. He is dedicated to developing high-performing teams and enhancing customer experiences through strategic planning and technology integration.
Current Role at Rheaply
Adam Wilson serves as the Director of Customer Service at Rheaply, a position he has held since 2023. Based in Chicago, Illinois, he focuses on enhancing customer experiences and ensuring that client needs are met effectively. His role involves overseeing customer service operations and implementing strategies that prioritize customer satisfaction.
Previous Experience at Grubhub
Prior to joining Rheaply, Adam Wilson worked at Grubhub in various roles from 2014 to 2022. He progressed from Account Advisor to Director of Customer Success for SMB and Mid-Market. His tenure included positions such as Sr. Manager and Manager of Customer Success, where he developed strategies to improve customer engagement and success across multiple market segments.
Educational Background
Adam Wilson studied at ITT Technical Institute, where he earned a Bachelor’s Degree and an Associate’s Degree in Electronic Engineering and Applied Sciences of Engineering. His education spanned from 2000 to 2004, providing him with a strong technical foundation that supports his career in customer service and technology integration.
Skills and Expertise
Adam Wilson possesses expertise in platform migration, integration, and product development consultation. He is proficient in various software tools, including SalesForce, ZenDesk, Tableau, and Gong. His proactive mindset aids in establishing long-term client relationships, and he emphasizes the importance of making customers feel central to company operations.
Leadership Philosophy
Adam Wilson believes that the primary responsibility of any leader or manager is to develop their people. He advocates for an open-door policy to foster empathy and involvement in leadership. His approach has contributed to building high-performing teams and collaborating effectively in strategic business planning.