Austin R.
About Austin R.
Austin R. is a Customer Success Manager at Rheaply, where he has worked since 2021. He has a diverse background in customer success and marketing, with previous roles at companies including Cision, Yelp, and Urban One, Inc.
Work at Rheaply
Austin R. has served as a Customer Success Manager at Rheaply since 2021. In this role, he focuses on enhancing platform maturity, user adoption, and investment recovery through direct customer interactions. He has developed and maintained a comprehensive go-to-market resource library that includes help articles, case studies, videos, and webinars. Additionally, Austin crafts joint Mutual Success Plans that outline the agreed-upon scope and timelines for customer projects. He also delivers presentations and training sessions for platform administrators, users, and other stakeholders, ensuring effective utilization of the platform.
Previous Work Experience
Before joining Rheaply, Austin R. held various positions in customer success and marketing. He worked as a Customer Success Architect at Cision from 2020 to 2021. Prior to that, he was an Account Executive at Yelp from 2019 to 2020. His experience also includes roles as an Account Manager and Promotions Associate at Urban One, Inc, and as an Athletics Marketing and Promotions Associate at Southern Illinois University Edwardsville. He began his career as a Marketing Intern at the Illinois State Treasurer in 2013.
Education and Expertise
Austin R. earned a Bachelor's degree in Marketing from Southern Illinois University Edwardsville, where he studied from 2012 to 2016. His academic background has equipped him with the skills necessary for his roles in customer success and marketing. Over the years, he has developed expertise in customer engagement, project management, and resource development, which he applies in his current role at Rheaply.
Background
Austin R. has a diverse professional background that spans several roles in marketing and customer success. He has worked in various capacities across different organizations, primarily in the Greater Chicago Area and Greater St. Louis Area. His career began with internships and entry-level positions, gradually progressing to more senior roles, where he has focused on customer success and account management.