Anthony Cunningham
About Anthony Cunningham
Anthony Cunningham serves as the Hardware Support Services Manager for EMEA and India at Ribbon Communications, where he has worked since 2011. He has extensive experience in service business development and program management, with a background that includes various roles at Nortel.
Current Role at Ribbon Communications
Anthony Cunningham serves as the Hardware Support Services Manager for EMEA and India at Ribbon Communications. He has held this position since 2011, accumulating over 13 years of experience in this role. His responsibilities include ensuring that all Service Level Agreement (SLA) commitments are met or exceeded. He also manages the complete reverse logistics process for the EMEA and India regions, focusing on the planning, implementation, and cost-effective flow of materials.
Previous Experience at Nortel
Prior to his current role, Anthony Cunningham worked at Nortel in various capacities. He began as an Optical Verification Engineer from 1998 to 1999 for one year. He then progressed to the position of EMEA Product Support Engineer, Team Leader, where he worked from 1999 to 2005 for six years. Following this, he served as the EMEA CVAS Repair Performance Manager from 2005 to 2011 for another six years. His tenure at Nortel provided him with extensive experience in service management and performance improvement.
Education and Qualifications
Anthony Cunningham studied at the University of Ulster, where he earned a Bachelor of Engineering with Honours (BEng Hons) in Electronic Systems, along with a Diploma in Industrial Studies (D.I.S). His studies spanned from 1995 to 1998, equipping him with a solid foundation in electronic systems and engineering principles.
Expertise in Process Improvement
Anthony Cunningham has a successful track record in process improvement and service business development. His extensive experience in managing service business development and program management has contributed to his ability to enhance operational efficiency and effectiveness in his current role. He focuses on implementing strategies that align with organizational goals and improve service delivery.