Asokokumara Thineskumar
About Asokokumara Thineskumar
Asokokumara Thineskumar is a Manager at Ribbon Communications in Kuala Lumpur, Malaysia, where he has worked since 2019. He holds a Master's degree in Computer and Communication from the National University of Malaysia and has extensive experience in technical support and network engineering.
Work at Ribbon Communications
Asokokumara Thineskumar has been employed at Ribbon Communications since 2019, serving as a Manager in Kuala Lumpur, Malaysia. In this role, he leads the Kuala Lumpur Support Team, providing technical support for various Ribbon products, including Session Border Controller, Media Gateway, and Policy Servers. His responsibilities include managing the escalation of critical and complex cases, ensuring effective communication across all levels, and maintaining visibility of critical cases. He focuses on improving standards and procedures within the team to meet service level agreements (SLAs).
Education and Expertise
Asokokumara Thineskumar earned a Master's degree in Computer and Communication from the National University of Malaysia, studying from 2016 to 2018. Prior to this, he completed a Bachelor of Science (BSc) in Computer Science at University Tunku Abdul Rahman from 2004 to 2007. His educational background provides a strong foundation for his technical roles in telecommunications and network support.
Previous Work Experience
Before joining Ribbon Communications, Asokokumara Thineskumar accumulated extensive experience in the telecommunications sector. He worked at DiGi Telecommunications as a Broadband Tech Support & Network Associate from 2006 to 2011. He then served as a NOC Engineer at GlobeOSS from 2011 to 2014. Following this, he held the position of Senior Voice Engineer at Hewlett Packard Enterprise from 2015 to 2017. His diverse roles have contributed to his expertise in technical support and network management.
Leadership and Management Skills
In his current role at Ribbon Communications, Asokokumara Thineskumar demonstrates leadership by managing a team that provides technical support. He is responsible for handling management and sales escalations, which requires effective communication and problem-solving skills. His focus on managing and improving team standards and procedures is essential for meeting service level agreements (SLAs) and ensuring customer satisfaction.