Bob Wynne
About Bob Wynne
Bob Wynne serves as the Services & Support Manager at Ribbon Communications, where he has worked since 2007. He holds a Network+ certification and has extensive experience in voice technologies and networking.
Work at Ribbon
Bob Wynne has been employed at Ribbon Communications since 2007, serving as the Services & Support Manager. In this role, he manages off-shore design resources and technical support resources for the company's customer service ticketing system. He provides pre-sales and marketing support, including forecasting and presentations. Additionally, Wynne delivers face-to-face customer training globally for Ribbon's Network and Services Provisioning (NSP) product, contributing to the company's commitment to customer service and technical excellence.
Education and Expertise
Bob Wynne studied at Central Piedmont Community College, where he earned an Associate of Applied Science (AAS) degree in Computer Electronics Engineering from 1981 to 1983. He holds a Network+ certification, which demonstrates his expertise in networking technologies. Wynne has extensive experience with voice technologies, including Voice over Internet Protocol (VoIP) and Time Division Multiplexing (TDM), as well as Local Area Network (LAN) and Wide Area Network (WAN) protocols.
Background
Before joining Ribbon Communications, Bob Wynne worked at Nortel for several years. He held the position of Software Systems Engineer from 1999 to 2001 and later served as an OSS Support Engineer from 2001 to 2007. His background in these roles provided him with a solid foundation in technical support and systems engineering, which he has applied throughout his career.
Achievements
Throughout his career, Bob Wynne has developed a strong skill set in managing technical support resources and delivering customer training. His role at Ribbon Communications involves significant responsibilities, including managing off-shore resources and providing essential pre-sales and marketing support. Wynne's contributions to customer service and training have been integral to the success of Ribbon's Network and Services Provisioning (NSP) product.